Return Window

Customers may initiate a return within a clearly specified timeframe from the date of purchase or delivery. Common return periods are 30, 60, or 90 days, depending on the product and company policy. For certain holidays, promotional events, or special circumstances, we may offer extended return windows to provide additional flexibility for our customers. Please ensure that returned items meet the conditions outlined in our Returns Policy to qualify for a refund or exchange.

Eligibility Criteria

Define the conditions under which items are eligible for return. These may include:

• Unopened, unused, and undamaged products
• Items with original packaging and tags
• Products purchased directly from your online store (not third-party sellers)

Exclusions for certain product categories like personalized items, perishable goods, or intimate apparel.

Return Process

Provide clear instructions on how to initiate a return, such as:

• Contacting customer support
• Printing a prepaid shipping label
• Packing the item securely
• Including a return form or order number
• Specify the return address and any required documentation.

Refund or Exchange Options:

Clearly outline the available options:

• Full refund: A complete refund to the original payment method.
• Store credit: A credit to be used for future purchases.
• Exchange: Replacing the returned item with a new one.
• Specify any processing time for refunds or exchanges.

Shipping Costs:

Determine who is responsible for return shipping costs:

• Customer-paid: The customer covers the cost of shipping the item back to the retailer.
• Seller-paid: The retailer provides a prepaid shipping label or reimburses the customer for shipping costs.
• Shared costs: A combination of both, where the customer pays a portion of the shipping cost.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact our customer service team as soon as possible. Provide a description of the issue along with any supporting documentation, such as photos of the damaged item and your order details.